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How lg111 Handles Your Personal Information

This privacy policy sets out exactly what data lg111 collects when you open an account, make a deposit or contact support — and what we do with it.

Account data protectionTouch 'n Go eWallet, Boost, GrabPay transaction privacyYour right to access your dataClear data retention termsDirect contact for privacy requests
lg111 How lg111 Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

Data security at lg111 is built around your account flow, not just a policy document. Access to your account requires a verified login with OTP confirmation sent to your registered mobile number. Payment data from Touch 'n Go eWallet, Boost, and GrabPay transactions is handled through encrypted connections — your wallet credentials never pass through our servers directly. We keep personal data only for as long as required by applicable law or as needed to maintain your account history. When data is no longer needed, it is deleted or anonymised.

Encrypted Connections

All data sent between your device and lg111 travels over SSL encryption. This covers login, account updates and payment flows through Touch 'n Go eWallet, Boost, or GrabPay.

OTP Account Verification

Every login and sensitive account change requires a one-time password sent to your registered number. This step stops unauthorised access even if your password is compromised.

Data Retention Limits

We keep your data for as long as your account is active and for the period required by applicable law after closure. Data no longer required is deleted or permanently anonymised.

Cookie and Session Management

We use session cookies to keep you logged in during your visit. You can clear cookies through your browser settings; doing so will end your active session on all devices.

PRIVACY CONTACT PATHS

Reach Us for Any Privacy Request

If you want to access, correct or delete the personal data we hold on your account, the right channel matters. Our support team handles privacy requests through live chat and email — both routes are tied to your verified account so we can confirm your identity before making any changes. Response times depend on request complexity, but we aim to acknowledge every query promptly.

Live Chat Start a live chat session from within your account dashboard. Our team can log a formal data access or correction request and confirm receipt on the same session.
Email Support Send your privacy request to our support email address found in your account settings. Include your registered account name so we can verify and process it correctly.
In-Account Settings Marketing preferences — including opting out of promotional messages — can be changed directly inside your account profile without needing to contact support.

Common Questions About Your Privacy at lg111

These are the questions we hear most often when it comes to how we store and use your data. If something is not covered here, reach out through live chat or the email address in your account settings.

We collect your name, date of birth, contact details and device information used to log in. This is the minimum needed to verify your identity and keep your account secure.

Payment data is shared only with the processors who handle those wallet transactions. We do not pass your wallet credentials to any third party for marketing or unrelated purposes.

Yes. Send a data access request through live chat or email, using the contact details in your account settings. We will verify your identity before releasing any information.

We retain account data for the period required by applicable law after closure. Once that period ends, data is either deleted or anonymised so it can no longer identify you.

Open your account profile and update your communication preferences directly. You can also ask our support team via live chat to flag your account as opted out of all marketing messages.

We use session cookies to maintain your login state. You can remove them at any time through your browser settings, but clearing cookies will end your current session immediately.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.