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Terms Conditions That Apply to Your lg111 Account

These terms set out the rules between you and lg111 when you open an account, make a deposit via Touch 'n Go eWallet, Boost, or GrabPay, and use any part of the platform.

Applies to all account holdersCovers Touch 'n Go eWallet, Boost, GrabPay depositsAvailable where local law permitsSubject to change with noticeContact us if anything is unclear

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TERMS CONTACT PATHS

How to Reach Us About These Terms

If a clause is unclear, you dispute a decision made under these terms, or you need to raise a concern about your account, we have three ways to get in touch. We aim to respond to terms-related queries within one business day. All formal written requests regarding account closure or disputes should go through live chat or email so we have a record.

Team online

Live Chat

Reach our support team directly through the live chat window in your account dashboard. Use this for quick clarifications on specific clauses or account actions taken under these terms.

Email Support

Send written queries or formal dispute notices to our support email address. This channel is best for account closure requests, documented disputes, or any matter needing a written trail.

Account Help Centre

The help section inside your account covers common terms questions — wallet verification steps, withdrawal conditions, and account suspension procedures — before you need to contact us directly.

Account Rules, Wallet Use, and Your Obligations

lg111 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account and using any wallet rail — Touch 'n Go eWallet, Boost, or GrabPay — you agree to these terms in full. Each account is for one person only; sharing login credentials or operating multiple accounts for the same individual is not permitted.

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When you fund your account, the deposit is credited once the wallet transaction is confirmed on our end — the same session flow you already know from everyday tap-and-pay. Withdrawals follow a verification step: we check that the receiving wallet matches the one used for your
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most recent deposit before releasing funds. We reserve the right to suspend or close accounts where we find evidence of misuse, fraudulent activity, or a breach of these conditions. Players in Kuantan and across Malaysia must ensure their use of this platform is consistent with local
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law — eligibility depends on your local legal position, and it is your responsibility to check this. We may update these terms from time to time; we will post the revised version here and note the date it takes effect. Continued use after that date means
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you accept the updated terms. If any clause in these terms conflicts with applicable local law, the local law takes precedence to the extent of that conflict.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE YOUR ACCOUNT

Data Handling, Security, and Account Integrity

We take your account data seriously. Every session on lg111 runs over an encrypted connection, and your wallet details — whether that is your Touch 'n Go eWallet, Boost, or GrabPay account — are never stored in plaintext on our systems. We retain account records for as long as your account remains active and for a period after closure as required to resolve any outstanding disputes or legal obligations. You have the right to request a summary of the personal data we hold on you by contacting support in writing. If you believe any record is inaccurate, raise it via email and we will review it within a reasonable timeframe.

Encrypted Sessions All account activity, including wallet deposits via Touch 'n Go eWallet or Boost, runs over an encrypted connection. Your session data is not exposed to third parties outside our verified payment processors.

Wallet Verification Withdrawals are only released to the same wallet used for your last deposit — a GrabPay or Touch 'n Go eWallet account confirmed in your name. This step protects you from unauthorised withdrawal requests.

Data Retention We keep your account records while your account is open and for a defined period after closure. You can request details of what we hold by submitting a written request through our support email.

Account Changes To update your registered wallet or personal details, contact support with the relevant documentation. Changes to core account data go through a manual review before they are applied.

What You Likely Want to Know About These Terms

The questions below come up most often when account holders read through these terms for the first time. If yours is not here, live chat is the fastest route to a direct answer.

Yes. These terms cover every payment rail available on your account — Touch 'n Go eWallet, Boost, and GrabPay included. Wallet-specific conditions, such as withdrawal matching, are described in the details section above.

No. Each person is allowed one account only. Operating duplicate accounts is a breach of these terms and may result in both accounts being suspended pending a review of any associated transactions.

We post the revised terms here with the date they take effect. Continuing to use your account after that date means you accept the update. We recommend checking this page if you receive a notification from us.

Send a written request via the support email channel. We will acknowledge it and provide a summary of your data within a reasonable timeframe, subject to any legal restrictions on disclosure.

Contact us through live chat or email with your account details and the reason you believe the action was incorrect. We will review the case and respond with an explanation or resolution in writing.

Yes. Where any part of these terms conflicts with applicable local law, local law takes precedence. Eligibility to use this platform also depends on your legal position under local law — that is your responsibility to verify.

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